Terms of Service

Pandora Modules is operated by Pandora Technologies LLC, a South Carolina limited liability company and part of the Prestige Group of Companies family ("Pandora", "we", "us"). These Terms of Service (the "Terms") govern access to and use of the Pandora Modules platform, including tenant workspaces served at <yourcompany>.pandoramodules.com or a customer domain, and the pandoramodules.com website (together, the "Service"). By creating an account, signing an order form that references these Terms, or using the Service, you agree to them on behalf of yourself and, if applicable, the organization you represent ("Customer", "you").

1. The Service

Pandora Modules is modular business software: a company subscribes to a plan and, optionally, add-on modules ("+Mods"). Features available to you depend on your plan and entitlements. We may improve, add, or retire features over time; if we materially reduce core functionality of a paid plan, we will provide reasonable advance notice.

2. Accounts

• You must provide accurate registration information and keep credentials confidential.
• You are responsible for activity under your tenant's accounts, including users you invite.
• Tenant administrators control their users' access and permissions within the tenant.
• The Service is intended for business use by users 18 or older.

3. Customer Data

• You own your data. All content your tenant submits to the Service ("Customer Data") remains yours. We claim no ownership of it.
• You grant us a limited license to host, process, transmit, back up, and display Customer Data solely to provide and support the Service.
• For personal data contained in Customer Data, you are the controller and we act as your processor under the Data Processing Addendum, which is incorporated into these Terms for business customers.
• You are responsible for the lawfulness of the Customer Data you submit and for obtaining any necessary consents from your own users and contacts.

4. Acceptable use

You will not: (a) use the Service to violate law or the rights of others; (b) attempt to access another tenant's data or probe, scan, or test the vulnerability of the Service without written authorization; (c) interfere with or disrupt the Service; (d) transmit malware or unsolicited bulk communications; (e) resell or provide the Service to third parties except to your own authorized users; or (f) use the Service to store or transmit content that is unlawful, infringing, or harmful. We may suspend access that we reasonably believe threatens the security, integrity, or availability of the Service, with notice where practicable.

5. Plans, fees, and trials

• Free plans are provided as-is and may include usage limits.
• Fees for paid plans and +Mods are as stated in your order form or the pricing presented at purchase, billed in advance on the agreed cycle. Fees are exclusive of taxes; you are responsible for applicable taxes other than our income taxes.
• We may change pricing with at least 30 days' notice, effective at your next renewal.
• If undisputed fees remain unpaid, we may suspend the Service after at least 10 days' written notice, and restore it promptly upon payment.

6. Third-party integrations

The Service can connect, at your election, to third-party services (for example QuickBooks Online, WhatsApp, Slack, or Microsoft Teams). Your use of a third-party service is governed by that provider's terms, and you authorize us to exchange data with it on your behalf when you connect it. We are not responsible for third-party services.

7. AI features

Some features use large language models to analyze data you choose to expose to them and to generate summaries, reports, or suggestions. AI output can be inaccurate or incomplete and is provided to assist, not replace, your judgment. Do not rely on AI output as professional (legal, tax, accounting) advice. AI processing uses the subprocessors listed in the DPA; our AI API providers do not use your data to train their models.

8. Availability and support

We work to keep the Service available and use commercially reasonable efforts to provide prompt support, but the Service is provided without a guaranteed uptime commitment unless a service level agreement is separately agreed in writing (available for Enterprise plans). We may perform maintenance and will aim to minimize disruption.

9. Term, termination, and data export

• These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of written notice. You may cancel a subscription effective at the end of the current billing period; fees already paid are non-refundable except where required by law or expressly agreed.
• For 30 days after termination, we will make Customer Data available for export in a commercially reasonable format on request.
• After that window we delete Customer Data from live systems, and residual copies age out of encrypted backups on our standard rotation (currently 14 days). See the Security page.

10. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors bound by confidentiality obligations, or as required by law with notice where permitted.

11. Intellectual property

We and our licensors own the Service, its software, and all related intellectual property. Feedback you provide may be used to improve the Service without obligation. No rights are granted except as expressly stated in these Terms.

12. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (B) EACH PARTY'S TOTAL LIABILITY ARISING OUT OF THE SERVICE IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR US $100 IF CUSTOMER IS ON A FREE PLAN). THESE LIMITS DO NOT APPLY TO A PARTY'S BREACH OF SECTION 10, CUSTOMER'S PAYMENT OBLIGATIONS, OR EITHER PARTY'S INDEMNIFICATION OBLIGATIONS.

14. Indemnification

Customer will defend and indemnify Pandora against third-party claims arising from Customer Data or Customer's use of the Service in violation of these Terms or law. Pandora will defend and indemnify Customer against third-party claims that the Service, as provided by us and used as permitted, infringes a U.S. patent, copyright, or trademark.

15. Governing law and venue

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. The state and federal courts located in South Carolina have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice (for example by email or in-product) at least 14 days before they take effect; continued use after the effective date constitutes acceptance. The "Last updated" date above reflects the current version.

17. Miscellaneous; contact

These Terms (with your order form and the DPA) are the entire agreement regarding the Service and supersede prior discussions. If a provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger or sale of substantially all assets. Notices to Pandora: via pandoramodules.com/contact (Pandora Technologies LLC, South Carolina, USA).