Helpdesk Pro

Run a serious support operation: build on Helpdesk with SLAs, automated routing, and the workflows a busy queue needs to keep every promise to customers.

Expands the Service & Support module.

From day one to scale

Small shop

Start with Helpdesk; add Pro when response times start to matter.

Growing team

Put SLAs and routing on a busier queue.

Enterprise

Run a high-volume support desk with full workflow control.

What you get

Helpdesk Pro +Mod

Capabilities

SLA targets and breach tracking
Automated ticket routing and assignment
Advanced, multi-step support workflows
Built on the Helpdesk queue

Use it to

Hold the team to response-time commitments
Route tickets to the right person automatically
Scale support without things slipping

Included in Enterprise - or add it to any tier. Compare tiers ->

Add Helpdesk Pro to your workspace.

Start free Talk to us